*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f5f6f8;--surface: #ffffff;--border: #e8eaed;--border-light: #f0f2f5;--text-primary: #111827;--text-secondary: #6b7280;--text-muted: #9ca3af;--nav-bg: #111827;--nav-icon: #9ca3af;--nav-icon-active: #ffffff;--nav-active-bg: #1f2937;--primary: #2563eb;--primary-hover: #1d4ed8;--wa-green: #25d366;--wa-dark: #128c7e;--ig-pink: #723bfa;--ig-purple: #5a28d6;--success: #10b981;--warning: #f59e0b;--danger: #ef4444;--radius-sm: 6px;--radius: 10px;--radius-lg: 14px;--radius-full: 9999px;--shadow-sm: 0 1px 3px rgba(0,0,0,.06), 0 1px 2px rgba(0,0,0,.04);--shadow: 0 4px 12px rgba(0,0,0,.08), 0 2px 4px rgba(0,0,0,.04);--font: -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, sans-serif}body{font-family:var(--font);background:var(--bg);color:var(--text-primary);font-size:14px;line-height:1.5}svg{display:block}.loading-screen{height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.loading-spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--bg)}.auth-card{width:400px;background:var(--surface);border-radius:var(--radius-lg);padding:40px;box-shadow:0 8px 32px #0000001a}.auth-logo{display:flex;align-items:center;gap:10px;margin-bottom:32px}.auth-logo-icon{width:40px;height:40px;background:var(--primary);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center}.auth-logo-icon svg{color:#fff}.auth-logo-name{font-size:20px;font-weight:700}.auth-title{font-size:22px;font-weight:700;margin-bottom:6px}.auth-sub{font-size:14px;color:var(--text-secondary);margin-bottom:28px}.form-group{margin-bottom:16px}.form-label{display:block;font-size:13px;font-weight:600;margin-bottom:6px;color:var(--text-primary)}.form-input{width:100%;padding:10px 12px;border:1.5px solid var(--border);border-radius:var(--radius-sm);font-size:14px;font-family:var(--font);color:var(--text-primary);background:var(--surface);outline:none;transition:border-color .15s}.form-input:focus{border-color:var(--primary)}.form-input::placeholder{color:var(--text-muted)}.btn-primary{width:100%;padding:11px;background:var(--primary);color:#fff;border:none;border-radius:var(--radius-sm);font-size:14px;font-weight:600;font-family:var(--font);cursor:pointer;transition:background .15s;margin-top:4px}.btn-primary:hover:not(:disabled){background:var(--primary-hover)}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.auth-switch{text-align:center;margin-top:20px;font-size:13px;color:var(--text-secondary)}.auth-switch button{background:none;border:none;color:var(--primary);font-size:13px;font-family:var(--font);cursor:pointer;font-weight:600;padding:0}.auth-switch button:hover{text-decoration:underline}.error-msg{background:#fef2f2;border:1px solid #fecaca;color:#dc2626;padding:10px 12px;border-radius:var(--radius-sm);font-size:13px;margin-bottom:16px}.app-layout{height:100vh;overflow:hidden;display:flex}.nav-sidebar{width:60px;background:var(--nav-bg);display:flex;flex-direction:column;align-items:center;padding:16px 0;gap:4px;flex-shrink:0}.nav-logo{width:36px;height:36px;background:var(--primary);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;margin-bottom:20px;flex-shrink:0}.nav-logo svg{color:#fff}.nav-item{width:42px;height:42px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;cursor:pointer;color:var(--nav-icon);transition:background .15s,color .15s;position:relative;background:none;border:none}.nav-item:hover{background:var(--nav-active-bg);color:var(--nav-icon-active)}.nav-item.active{background:var(--primary);color:#fff}.nav-badge{position:absolute;top:6px;right:6px;width:8px;height:8px;background:var(--danger);border-radius:50%;border:2px solid var(--nav-bg)}.nav-spacer{flex:1}.nav-avatar{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,#667eea,#764ba2);display:flex;align-items:center;justify-content:center;color:#fff;font-size:12px;font-weight:600;cursor:pointer;margin-top:12px;border:none}.conv-list{width:288px;background:var(--surface);border-right:1px solid var(--border);display:flex;flex-direction:column;flex-shrink:0}.conv-header{padding:16px 16px 12px;border-bottom:1px solid 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var(--surface);display:flex;align-items:center;justify-content:center}.channel-dot.wa{background:var(--wa-green)}.channel-dot.ig{background:var(--ig-pink)}.channel-dot.both{background:linear-gradient(135deg,var(--ig-pink),var(--wa-green))}.conv-info{flex:1;min-width:0}.conv-name-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:2px}.conv-name{font-weight:600;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-time{font-size:11px;color:var(--text-muted);flex-shrink:0}.conv-preview{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-meta{display:flex;align-items:center;justify-content:space-between;margin-top:4px}.conv-tag{font-size:10px;font-weight:600;letter-spacing:.3px;padding:2px 6px;border-radius:var(--radius-full);text-transform:uppercase}.conv-tag.open{background:#dcfce7;color:#15803d}.conv-tag.pending{background:#fef3c7;color:#b45309}.conv-tag.resolved{background:#f3f4f6;color:#6b7280}.unread-dot{width:8px;height:8px;border-radius:50%;background:var(--primary);flex-shrink:0}.conv-empty{padding:40px 20px;text-align:center;color:var(--text-muted);font-size:13px}.chat-main{flex:1;display:flex;flex-direction:column;min-width:0;position:relative}.chat-placeholder{flex:1;display:flex;align-items:center;justify-content:center;flex-direction:column;gap:12px;color:var(--text-muted);background:var(--bg)}.chat-placeholder svg{color:var(--border)}.chat-placeholder p{font-size:15px}.chat-header{background:var(--surface);border-bottom:1px solid var(--border);padding:0 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#fde68a;font-size:12px;color:#92400e}.notes-bar-list{display:flex;flex-direction:column;gap:4px;flex:1;min-width:0}.notes-bar-item{line-height:1.4;white-space:pre-wrap;word-break:break-word}.notes-bar-author{font-weight:600}.chat-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:2px;background:var(--bg)}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}.date-divider{display:flex;align-items:center;gap:12px;margin:12px 0;color:var(--text-muted);font-size:11px;font-weight:500}.date-divider:before,.date-divider:after{content:"";flex:1;height:1px;background:var(--border)}.msg-group{margin-bottom:10px}.channel-label{font-size:10px;font-weight:600;letter-spacing:.4px;text-transform:uppercase;display:flex;align-items:center;gap:4px;margin-bottom:4px;padding:0 4px}.channel-label.wa{color:var(--wa-dark)}.channel-label.ig{color:var(--ig-pink)}.channel-label.internal{color:#7c3aed}.msg-row{display:flex;align-items:flex-end;gap:8px;margin-bottom:2px}.msg-row.outbound{flex-direction:row-reverse}.msg-avatar{width:26px;height:26px;border-radius:50%;background:#e5e7eb;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;flex-shrink:0;color:var(--text-secondary)}.msg-avatar.agent{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff}.msg-content{max-width:68%;min-width:0}.msg-bubble{padding:9px 13px;border-radius:var(--radius-lg);font-size:13px;line-height:1.5;word-break:break-word;overflow-wrap:break-word;white-space:pre-wrap}.msg-row:not(.outbound) .msg-bubble{background:var(--surface);color:var(--text-primary);border-bottom-left-radius:4px;box-shadow:var(--shadow-sm)}.msg-row.outbound .msg-bubble{border-bottom-right-radius:4px;color:#fff}.msg-row.outbound 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#0003;transform:translateY(-1px);color:var(--text-primary)}.reply-area{background:var(--surface);border-top:1px solid var(--border);padding:12px 16px;flex-shrink:0}.reply-channel-bar{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.active-channel-badge{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600}.active-channel-badge .dot{width:8px;height:8px;border-radius:50%}.active-channel-badge .dot.wa{background:var(--wa-green)}.active-channel-badge .dot.ig{background:var(--ig-pink)}.channel-change-link{font-size:12px;color:var(--primary);cursor:pointer;display:flex;align-items:center;gap:4px;transition:color .15s;background:none;border:none;font-family:var(--font);padding:0}.channel-change-link:hover{color:var(--primary-hover);text-decoration:underline}.channel-toggle-popup{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:8px;display:flex;gap:6px;margin-bottom:8px;box-shadow:var(--shadow);animation:popIn .15s ease-out}@keyframes popIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.channel-opt{flex:1;padding:8px 12px;border-radius:var(--radius-sm);border:1.5px solid var(--border);cursor:pointer;font-size:12px;font-weight:600;display:flex;align-items:center;justify-content:center;gap:7px;transition:all .15s;background:var(--bg);font-family:var(--font)}.channel-opt:hover{transform:translateY(-1px)}.channel-opt.wa.selected{background:#dcfce7;border-color:var(--wa-green);color:var(--wa-dark)}.channel-opt.ig.selected{background:#f0ebff;border-color:var(--ig-pink);color:var(--ig-purple)}.reply-input-inner{display:flex;align-items:flex-end;gap:8px;background:var(--bg);border:1.5px solid var(--border);border-radius:var(--radius);padding:8px 10px;transition:border-color 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8px);left:0;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:0 8px 24px #0000001f;padding:10px;display:grid;grid-template-columns:repeat(8,1fr);gap:2px;z-index:100;width:264px}.emoji-btn{background:none;border:none;cursor:pointer;font-size:20px;width:30px;height:30px;display:flex;align-items:center;justify-content:center;border-radius:6px;transition:background .1s}.emoji-btn:hover{background:var(--border)}.quick-replies-popup{position:absolute;bottom:calc(100% + 8px);left:0;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:0 8px 24px #0000001f;z-index:100;width:320px;max-height:340px;overflow-y:auto;display:flex;flex-direction:column}.quick-replies-header{font-size:11px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.05em;padding:10px 12px 6px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--surface)}.quick-replies-empty{font-size:12px;color:var(--text-muted);padding:14px 12px;text-align:center;line-height:1.5}.quick-reply-item{display:flex;flex-direction:column;gap:2px;text-align:left;background:none;border:none;border-bottom:1px solid var(--border);padding:9px 12px;cursor:pointer;transition:background .1s;width:100%}.quick-reply-item:last-child{border-bottom:none}.quick-reply-item:hover{background:var(--hover)}.quick-reply-title{font-size:12px;font-weight:600;color:var(--text)}.quick-reply-preview{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.qr-list{display:flex;flex-direction:column;gap:6px;margin-bottom:16px}.qr-list-item{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--bg);border:1px solid var(--border);border-radius:8px}.qr-list-text{flex:1;min-width:0}.qr-list-title{font-size:13px;font-weight:600;color:var(--text);margin-bottom:2px}.qr-list-content{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.qr-list-actions{display:flex;gap:4px;flex-shrink:0}.qr-action-btn{width:28px;height:28px;display:flex;align-items:center;justify-content:center;background:none;border:1px solid var(--border);border-radius:6px;cursor:pointer;color:var(--text-muted);transition:background .1s,color .1s}.qr-action-btn:hover{background:var(--border);color:var(--text)}.qr-action-btn.delete:hover{background:#fee2e2;border-color:#fca5a5;color:#dc2626}.qr-form{padding-top:8px;border-top:1px solid var(--border)}.qr-textarea{resize:vertical;min-height:72px;font-family:inherit}.send-btn{height:36px;padding:0 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:600;display:flex;align-items:center;gap:7px;cursor:pointer;border:none;transition:all 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10px;display:flex;align-items:center;justify-content:space-between;cursor:pointer}.panel-section-title{font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:var(--text-muted);display:flex;align-items:center;gap:6px}.chevron-icon{transition:transform .2s;color:var(--text-muted)}.section-collapsed .chevron-icon{transform:rotate(-90deg)}.section-collapsed .panel-section-body{display:none}.panel-section-body{padding:0 16px 14px}.customer-profile{padding:20px 16px 16px;border-bottom:1px solid var(--border)}.customer-profile-top{display:flex;gap:12px;align-items:center;margin-bottom:14px}.customer-big-avatar{width:50px;height:50px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;flex-shrink:0}.customer-profile-name{font-size:15px;font-weight:700;margin-bottom:3px}.name-display-wrap{display:flex;align-items:center;gap:5px;margin-bottom:3px}.name-display-wrap .customer-profile-name{margin-bottom:0}.name-edit-btn{display:flex;align-items:center;background:none;border:none;cursor:pointer;color:var(--text-muted);padding:2px;border-radius:4px;opacity:0;transition:opacity .15s}.customer-profile-top:hover .name-edit-btn{opacity:1}.name-edit-btn:hover{background:var(--border);color:var(--text)}.name-edit-wrap{margin-bottom:3px}.name-edit-input{font-size:15px;font-weight:700;background:var(--input-bg);border:1.5px solid var(--primary);border-radius:6px;padding:2px 7px;color:var(--text);outline:none;width:100%}.customer-profile-sub{font-size:12px;color:var(--text-secondary)}.channel-badges{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.channel-badge{padding:3px 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.1s}.uzman-cal-nav-btn:hover{background:#f3f4f6;color:#111827}.uzman-cal-month{font-size:13px;font-weight:700;color:#111827}.uzman-cal-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:2px}.uzman-cal-dow{text-align:center;font-size:10px;font-weight:600;color:#9ca3af;padding:2px 0 4px}.uzman-cal-day{aspect-ratio:1;border-radius:6px;border:none;background:transparent;cursor:pointer;font-size:12px;color:#374151;display:flex;align-items:center;justify-content:center;transition:background .1s,color .1s}.uzman-cal-day:hover{background:#f3f4f6}.uzman-cal-day.today{color:#2563eb;font-weight:700}.uzman-cal-day.selected{background:#2563eb;color:#fff;font-weight:700}.uzman-cal-day.selected:hover{background:#1d4ed8}.uzman-cal-footer{margin-top:8px;display:flex;justify-content:flex-end;border-top:1px solid #f3f4f6;padding-top:8px}.uzman-cal-today-btn{font-size:12px;font-weight:600;color:#2563eb;background:none;border:none;cursor:pointer;padding:2px 6px;border-radius:4px;transition:background .1s}.uzman-cal-today-btn:hover{background:#eff6ff}